MSP Governance Framework

Board-level oversight framework for managing MSP relationships

Why Governance Matters

Most boards carry ultimate accountability for technology risks yet lack structured oversight of MSP relationships. This framework provides practical governance mechanisms ensuring MSP investments deliver value and manage risk appropriately.

1. Quarterly Board Reporting

SLA Performance: Actual vs. contracted service levels
Cost Variance: Spending trends and unexpected charges
Security Posture: Audit results and incident summary
Strategic Alignment: Technology roadmap progress

2. Annual MSP Review

Conduct comprehensive annual reviews including:

Independent performance audit
Market rate benchmarking
Technology capability assessment
Strategic roadmap validation

3. Independent Validation

Major technology recommendations should receive independent review before approval-particularly infrastructure upgrades, security investments, or vendor changes recommended by your MSP.

Need Help Implementing This Framework?

We provide board-ready reporting templates and independent MSP oversight aligned with this governance model.