Service

MSP Oversight

Your MSP runs your IT. We make sure they deliver what they sold. Independent oversight means you know exactly what is happening on your contract, where money is being wasted, and which security controls actually exist beyond the slide deck.

What we cover

Four capabilities, no upsell pressure.

SLA monitoring

Live tracking against contracted response, resolution, and availability metrics. No spin.

Cost optimisation

Licensing audits, per-device pricing inflation checks, hidden overhead identification.

Security validation

Independent verification that promised security controls exist and function. Not security theatre.

Board reporting

Plain-language quarterly reports the board can act on. No acronyms in the headline.

How it runs

A repeatable, time-boxed sequence.

01

Baseline review

Contract, scope, and current performance benchmarked in week one.

02

Gap analysis

Where the gap between promised and delivered actually sits, prioritised by financial impact.

03

Ongoing oversight

Monthly check-ins, quarterly board reports, ad-hoc escalations when issues need a third voice.

04

Renewal advisory

When the contract is up, we sit on your side of the table.

A clear, evidence-backed view of whether you are getting what you pay for.

Initial conversations are with the founder. No obligations, complete confidentiality.

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