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MSP Relationship Red Flags

Warning signs your MSP relationship needs independent review

Financial Red Flags

  • 15%+ annual cost increases without clear justification
  • Unexplained fees appearing on invoices
  • Pressure to sign multi-year contracts without performance reviews
  • Licensing recommendations that significantly exceed your needs

Service Delivery Red Flags

  • Consistently missed SLA targets without remediation
  • Ticket resolution taking weeks instead of hours/days
  • No regular performance reporting or KPI tracking
  • Difficulty reaching technical staff beyond account managers

Security Red Flags

  • No evidence of security training for MSP staff
  • Reluctance to provide security audit results
  • Multi-factor authentication not enforced for admin access
  • Backup testing rarely or never performed

Relationship Red Flags

  • Defensive responses to legitimate questions
  • Technology recommendations that primarily benefit MSP revenue
  • Lack of strategic roadmap aligned with your business goals
  • Unwillingness to provide independent validation of proposals

See Multiple Red Flags?

Independent MSP oversight can validate concerns and ensure you're getting value. Schedule a complimentary assessment.

Schedule Assessment