Privacy Policy

Behind the SLA ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. As an independent technology advisory firm, we understand the sensitivity of business information and maintain strict confidentiality standards.

Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you submit inquiries or request consultations
• Business Information: Details about your technology environment, MSP relationships, and organisational structure shared during consultations
• Communication Records: Content of emails, phone calls, and meeting notes related to our advisory services

Information Automatically Collected

• Usage Data: IP address, browser type, device information, and pages visited
• Analytics Data: Website performance metrics, user behaviour patterns, and traffic sources

• Service Delivery: To provide independent MSP oversight, technology advisory, and strategic consulting services
• Communication: To respond to inquiries, schedule consultations, and provide updates on engagements
• Business Operations: To maintain client records, process invoices, and manage ongoing relationships
• Website Improvement: To analyse usage patterns and enhance user experience
• Legal Compliance: To fulfill regulatory obligations and protect legal rights

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service Providers: Trusted third parties who assist with website hosting, email delivery, and analytics (bound by confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our clients
• With Your Consent: Any other sharing will require your explicit permission

We implement appropriate technical and organisational measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Limited access to personal information (need-to-know basis)
• Confidentiality agreements with all personnel

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but maintain industry-standard practices.

Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider

To exercise these rights, contact us at [email protected]

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client engagement records are typically retained for 7 years for accounting and legal purposes. Website analytics data is retained for 26 months.

Children's Privacy

Our services are directed to businesses and we do not knowingly collect information from individuals under 18 years of age. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to existing clients via email. Continued use of our services after changes constitutes acceptance of the updated policy.