Information we collect

We collect information you provide directly (name, email, phone, company) when you contact us or request consultation. We also collect technical information automatically when you visit our site, including IP address, browser type, pages viewed, and referral source.

How we use your information

To respond to your enquiry and provide requested services. To improve our website and content based on aggregated usage patterns. To communicate updates or invitations if you have opted in. We do not sell personal information to third parties, and we never share contact details with vendors.

Information sharing and disclosure

We do not sell, trade, or rent personal information. We may share information with trusted service providers (hosting, analytics) who assist us in operating our website, subject to confidentiality obligations. We may disclose information if required by law or to protect rights, property, or safety.

Data security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we will notify affected individuals and the OAIC promptly in the event of a notifiable data breach.

Your privacy rights

Under the Australian Privacy Act and APPs, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion (subject to legal obligations), and complain to the Office of the Australian Information Commissioner.

Data retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. Engagement records are typically retained for 7 years to meet professional services record-keeping obligations.

Contact

For privacy questions or to exercise your rights, contact [email protected] or write to Behind The SLA, Melbourne, VIC, Australia.